No two person’s health problem is similar. Two people may suffer from the same disease or have the same diagnosis, but the impact of the disease on them is different and the cost to alleviate suffering is different. In many ways, the value to the patient from any health provider is variable. But health providers usually charge a standard fee. There are several costs in running a health and wellness service, but there can be a service that reduces costs, empowers patients to make decisions about their care, offers maximum choice including allowing them to set their own fees, based on perceived value.
The value of a service provided by a health and wellness clinic is variable depending on individual circumstances. There are several outcomes that determine “value” for the customer, for example, timely access to high-quality service, flexibility, ease of communication, customised advice to suit unique lifestyle, etc. A true person-centred service in our opinion should allow the customer to decide on what they are willing to pay for the service. Goodwill and Trust enable the sustainability of PWYW service that promotes health and emotional wellness and prevents complications.
Health Management is easier and less expensive, whereas illness management is difficult and more expensive. THE CHOICE IS OURS AND IS CLEAR.
The NIH defines patient-centered care as follows: “health care that establishes a partnership among practitioners, patients, and their families (when appropriate) to ensure that decisions respect patients’ wants, needs, and preferences and solicit patients’ input on the education and support they need to make decisions and participate in their own care”. We take it one step further to offer the choice of time, place, and price for the patient and their families.